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M Club® FAQs
What is M Club® Programme?
When will I receive my M Card?
How to activate and validate my M Card?
 
 
 
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M Club > FAQs
 
 
  • Any person and company who has/have purchased Mah Sing Property from Mah Sing directly are entitled to become a member of M Club® Loyalty Programme. Such membership is given absolutely free.

  • Each member will be issued an M Card for use in connection with different types of benefits and privileges under the M Club® Loyalty Programme after the purchaser has executed the Sales & Purchase Agreement (SPA) and has paid no less than 20% of the purchase price of the Mah Sing Property.

  • In the case of joint purchasers, only the principal purchaser in the SPA is entitled to such membership.

  • In the case of corporate purchaser, M Club® membership will be given to the corporate purchaser under its registered name. The corporate purchaser may not nominate its director(s) or shareholder(s) or any other party(ies) as member of M Club® .

  • In the event of any cancelled or terminated sales/purchase for any reason whatsoever, Mah Sing shall have its right and sole discretion to terminate the membership of such Member, and therefore all benefits and privileges of the Member shall be void.
 
  Such purchaser is NOT eligible to be a member of M Club®.

 
  No application is necessary. Mah Sing will issue to every qualified purchaser an M Card after the purchaser has executed the Sales & Purchase Agreement (SPA) and has paid no less than 20% of the purchase price of the Mah Sing Property.

 
 
  • Mah Sing will issue an M Card and send to every qualified purchaser an M Card after the purchaser has executed the Sales & Purchase Agreement (SPA) and has paid no less than 20% of the purchase price of the Mah Sing Property.

  • Normally, when the purchaser has paid no less than 20% of the purchase price of the Mah Sing Property, it will take approximately 1 month for us to process and send the M Card to the purchaser at his/her last known address.
 
  Upon receipt of the M Card, it is required to be activated before any usage; Members could activate their M Card by logging on to the website at www.mahsingcommunity.com.my under the “M Club®” webpage.
Note: Members are encouraged to activate the card by themselves for better confidentiality.
  • Only an activated M Card is valid for the use of M Club® benefits and privileges under the M Club® Loyalty Programme.
 
  The type of M Card issued to qualified Member is determined by the accumulated value of the Mah Sing Property purchased by the Member from Mah Sing directly as follows:
  • M Classic
    - Accumulated value of Mah Sing Property purchased up to RM1,000,000

  • M Gold
    - Accumulated value of Mah Sing Property purchased of RM1,000,001 to RM3,000,000

  • M Platinum
    - Accumulated value of Mah Sing Property purchased of RM3,000,001 and above
 
  No. The value of these properties cannot be combined to justify the type of M Card. You will be holding an M Card issued under your name, and an M Card issued under the registered name of your company.

 
 
  • Yes, Mah Sing shall from time to time upgrade a Member’s M Club® membership based on the latest accumulated value of Mah Sing Property purchased from Mah Sing directly. The accumulation of the latest purchase is only valid, provided if the member has executed the SPA and has paid to Mah Sing a sum of not less than twenty percent (20%) of latest purchase value.

  • For an eligible and upgraded member as stated above, a new M Card in its latest upgraded category shall be issued to the said member. This shall supersede the previous M Card.

  • Similarly, a Member’s M Club® membership could be downgraded, in the event that the latest property purchase of the said Member that had upgraded him before, has been terminated or cancelled.
 
 
  • M Club® membership is NON-transferable and benefits and privileges offered under the M Club® Loyalty Programme are only accorded to the Member.

  • Your M Club® membership is NOT transferable to any member of your immediate family.
 
  Types of privileges and benefits may vary in accordance with the category of M Club® membership. Besides, it will also vary in accordance with different participating project.
  • Repeat Buyer Purchase Discount
    Great discounts of the property purchase price on the Member’s next purchase of Mah Sing Property from Mah Sing directly.

  • Buyer Get Buyer Reward
    Great rewards (based on different property) when the Member introduces a non-Member to purchase Mah Sing Property from Mah Sing directly, provided that such a non-Member has executed the SPA and has paid to Mah Sing a sum of not less than twenty percent (20%) of the purchase price. These rewards could be in the form of commission, in the form of gift or vouchers, or any other equivalent form.

  • Buyer Birthday Surprise Discount
    Great discounts of the purchase price on the Member’s next purchase of Mah Sing Property from Mah Sing directly during his/her birthday month.

  • Priority invitation to Mah Sing’s property launches, events, promotions and etc.

  • Soft Benefits and Privileges
    Enjoy various types of benefits and privileges that are offered by our participating merchants from time to time.

 
 
  • You must be an eligible Member and present your valid M Card at the time of purchase to be entitled to the Repeat Buyer Purchase Discount.

  • In the case of joint purchasers, you must be named as the principal purchaser in the SPA.

  • Discount will be given in the form of a Credit Note to offset against the balance down payment equivalent to 10% of the purchase price.

  • For Bumiputera M Club® Members, discount is based on the net discounted price.

  • Discount given is not transferable to cash.

  • In the event of any cancellation or termination of sales/purchase, the discount shall be void and will be recovered from the purchaser/said sales.

  • RBP Discount is only applicable at the participating project and it will subject to the change and review of Mah Sing from time to time. Please refer to our Sales team for the latest info of your interested project.
 
 
  • Firstly, you must be an eligible Member and have presented your valid M Card when introducing the friend/friends to Mah Sing prior to the signing of the booking form and payment of booking fee by such friend/ friends. Such friend/friends must not be an existing customer of Mah Sing or has approached Mah Sing directly with the intention to purchase a Mah Sing Property before your introduction.

  • After said friend/friends has/have executed the SPA and has/have paid to Mah Sing a sum of not less than twenty percent (20%) of the total purchase price, Mah Sing will pay the Buyer Get Buyer Rewards by way of cheque to you. Alternatively, Mah Sing may give you other form of rewards such as voucher, gifts or any equivalent form.

  • BGB Rewards are only applicable at the participating projects and it will subject to the change and review of Mah Sing from time to time. Please refer to our Sales team for the latest info of a particular project.
 
 
  • No. For M Club® membership given to the Corporate Member, the Repeat Buyer Purchase Discount is only applicable on the Corporate Member’s next purchase of Mah Sing Property.

  • The Repeat Buyer Purchase Discount is also applicable on the next purchase of Mah Sing Property by the subsidiary(ies) of the Corporate Member, provided always the Corporate Member is, at the time of such purchase, the major shareholder of the said subsidiary(ies) holding more than fifty one percent (51%) share in the said subsidiary(ies), and/or the director being the major shareholder in the said subsidiary(ies). The Corporate Member and/or the said subsidiaries is/are required to furnish us the latest Form 24 and any other supporting documents for verification purpose.
 
 
  • No. The company is not entitled to the Repeat Buyer Purchase Discount.

  • However you are entitled to the Buyer Get Buyer Rewards if you would like to purchase the Mah Sing Property under your company.
 
 
  • No. The said director cannot enjoy the Repeat Buyer Purchase Discount.

  • However you may enjoy the Buyer Get Buyer Rewards if the director is introduced by you.
 
  Mah Sing will pay the Buyer Get Buyer Rewards to the company registered name on the condition that the nominee had presented his valid M Card and introduced the non-member buyer personally to Mah Sing’s person-in-charge.  
  Yes, the non-member will be eligible to M Club® membership provided the purchase of Mah Sing Property by such non-member is successfully completed and M Card will be issued after the non-member has executed the SPA and has paid to Mah Sing a sum of not less than twenty percent 20% of the purchase price.  
 
  • You could write a letter to Customer Relationship Department @ fax number +603-9223 8299 or email address mclub@mahsing.com.my to report and request for a replacement card.

  • Kindly note attention to CRM Department, and state your full name, IC, contact and membership category.

  • There might be a fee incurred for the replacement card.
  • A replacement card will be issued and sent to the member’s last known address.
 
 
Important Note:
  1. Mah Sing reserves all its absolute right to make any amendments, variations and changes without any prior notice and assigning any reasons whatsoever. Mah Sing shall not be liable for any loss or damage as result thereof, whether directly or indirectly to the members. Terms and conditions of M Club® Loyalty Programme are available in electronic format on our website.
  2. Whilst every effort has been taken to ensure the accuracy and completeness of the terms and conditions of M Club® Loyalty programme, Mah Sing shall take no responsibility and liability whatsoever and however arising for any inadvertent omissions, errors, misrepresentations, data loss and incomplete information and expressly disclaim any liability whatsoever for any loss, distress and inconveniences arising from or inreliance upon the whole or any part of the contents of the M Club® brochure, leaflet, banner, forms, terms & conditions and any information or documents whatsoever relating to M Club®.